Return & Refund Policy

We want you to feel confident shopping with Zenith X Wear. Please review the policy below before requesting a return, replacement, or refund.

30-Day Request Window

Return, replacement, and refund requests must be submitted within 30 days after the order is delivered, based on the carrier's delivery confirmation.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within the 30-day window. After we verify the issue, you may choose either:

• a free replacement; or
• a full refund to the original payment method.

We may ask for your order number and clear photos or video showing the issue. You will not be charged return shipping for a verified damaged, defective, or incorrect item. Please do not send an item back until our support team provides instructions.

Returns for Size, Fit, or Change of Mind

Eligible apparel may be returned within 30 days after delivery if it is unworn, unwashed, unused, free of odors or marks, and returned with its original tags and packaging.

For a personal-preference return, the customer is responsible for return shipping. Original shipping charges are non-refundable. A $10 return processing fee may apply; if it applies, we will disclose it before you approve the return.

Items That Cannot Be Returned

For hygiene and safety reasons, worn or washed items, intimate apparel, opened personal-care items, gift cards, and items marked final sale are not eligible for a personal-preference return. This exclusion does not limit your right to a replacement or full refund for a verified damaged, defective, or incorrect item.

How to Request Help

Email contact@zenithxwear.com with your order number, the item name, the reason for your request, and photos when relevant. Do not mail a return to the sender address on the package; our team will provide the correct return instructions and address.

Refund Timing

After an approved refund is issued, it normally takes 5–10 business days to appear on the original payment method, depending on your bank or card provider.

Last updated: August 4, 2026.